Refund & Returns Policy
30-Day Return Guarantee
We stand behind the quality of our authentic Golden Goose sneakers. If you're not completely satisfied, return your purchase within 30 days for a full refund.
Easy Returns
Simple return process with prepaid shipping labels included with every order.
Full Refunds
Receive 100% of your purchase price back when items are returned in original condition.
Fast Processing
Refunds processed within 5-7 business days of receiving your returned items.
Return Eligibility Requirements
To ensure a smooth return process, please review our eligibility requirements:
- Time Limit: Items must be returned within 30 days of delivery date
- Condition: Sneakers must be unworn, with original tags and packaging
- Authentication: All Golden Goose sneakers include authenticity certificates
- Original Receipt: Proof of purchase required for all returns
- Complete Set: Shoe boxes, dust bags, and any included accessories must be returned
How to Return Your Golden Goose Sneakers
Contact Our Support Team
Email us at [email protected] or call +1-212-555-0142 to initiate your return request. Include your order number and reason for return.
Receive Return Authorization
We'll email you a Return Merchandise Authorization (RMA) number and prepaid shipping label within 24 hours of your request.
Package Your Items
Carefully package your Golden Goose sneakers in original packaging with all accessories, tags, and documentation included.
Ship Your Return
Attach the prepaid return label and drop off at any authorized shipping location. Track your return using the provided tracking number.
Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 5-7 business days to your original payment method.
Refund Processing Information
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit/Debit Cards | 5-7 business days | Refund appears as credit on your statement |
| PayPal | 3-5 business days | Instantly available in PayPal account |
| Bank Transfer | 7-10 business days | May require additional verification |
| Store Credit | Immediate | 110% value for exchanges within 60 days |
Exchange Policy
We understand that finding the perfect fit for Golden Goose sneakers can be challenging due to their unique Italian sizing. We offer the following exchange options:
Size Exchange Program
- Free size exchanges within 30 days of purchase
- Original item must be in unworn condition
- New size subject to availability
- We'll ship the new size at no additional cost
Style Exchange
- Exchange for different Golden Goose style of equal value
- Price differences require additional payment or partial refund
- Subject to current inventory availability
- Exchange must be requested within 30 days
Non-Returnable Items
For hygiene and authenticity reasons, certain items cannot be returned:
- Sneakers that show signs of wear, including sole scuffing
- Items returned after 30-day window
- Sneakers without original authentication certificates
- Custom or personalized Golden Goose sneakers
- Items purchased with final sale pricing
- Gift cards and store credit
Damaged or Defective Items
Golden Goose sneakers are known for their intentionally distressed appearance, which is part of their authentic Italian craftsmanship. However, if you receive a genuinely damaged or defective item:
Immediate Action Required
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- We'll arrange immediate replacement or full refund
- Priority shipping at no additional cost
Return Shipping Policy
Free Return Shipping: We provide prepaid return shipping labels for all returns within the United States. International customers receive return shipping credit up to $25.
Lost Returns: If your return package is lost during transit, we'll work with the shipping carrier to track and resolve the issue. Keep your return tracking number for reference.
Return Packaging: Items must be returned in original Golden Goose packaging when possible. If original packaging is unavailable, package items securely to prevent damage during transit.
International Returns
We accept returns from international customers with the following considerations:
- Customer responsible for return shipping costs (reimbursed up to $25)
- Items may be subject to customs inspection
- Refund processed in original purchase currency
- Extended 45-day return window to account for international shipping
- Customs duties and taxes are non-refundable
Need Help with Your Return?
Our customer service team is here to help make your return process as smooth as possible.
Email: [email protected]
Phone: +1-212-555-0142
Hours: Mon-Fri 9AM-8PM, Sat 10AM-6PM, Sun 11AM-5PM EST
Average response time: Under 2 hours during business hours
Policy Updates
This return and refund policy may be updated periodically to reflect changes in our business practices or legal requirements. The current policy version is effective as of January 1, 2025. Customers will be notified of significant policy changes via email.
Last Updated: January 1, 2025